Privacy Policy

Who is collecting and using your personal data?

Rocks Locks Locksmith and Security Services Ltd will act as a “data controller” for any personal data that you provide to us. As such, we will ensure that the data given to us is processed in line with your rights under the EU General Data Protection Regulations and associated data protection laws currently applicable in the UK.

Please note that failure to provide your personal data will prevent any service being undertaken.

Why are we collecting your personal data?

We are collecting your personal data for the following purposes:

• Identifying where the service is to be undertaken and for whom.
• Processing payments.

Please note, if you are providing us with the personal details of someone other than yourself (e.g. a tenant of your property), you should seek that person’s permission beforehand.
No sensitive or special category data will be requested or held.

We rely upon the following laws to process your personal data:

• Consent - clear consent has been given by the individual for you to process their personal data for a specific purpose.
• Contract - - the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract
• Legal obligations - the processing is necessary for you to comply with the law (not including contractual obligations).

Who we will share your personal data with?

To deliver services to you it may be necessary for us to share your personal data with the following organisations / partners:

• Declared subcontractors.
• Legitimate legal requests related to the service provided.

How long will we hold your personal data?

Rocks Locks Locksmith and Security Services Ltd will retain your personal data for a period of time relevant to achieve the following:

• HMRC audit purposes.
• Warranty claims.
• Handling complaints the customer might make about the services provided.
• To defend possible future legal claims.

Exercising your rights

Under the Data Protection Act 2018 and the EU General Data Protection Regulations you have the following rights:

• The right of access to your own personal data.
• The right to request rectification or deletion of your personal data.
• The right to object to the processing of your personal data.
• The right to request a copy of the information you provide us in machine readable format.
• The right to withdraw your consent to any processing that is solely reliant upon your consent.

Should you wish to exercise any of your rights, you should contact us here: www. rocks-locks.co.uk/contact

Please note these rights are not absolute and each request will be treated individually in accordance with the applicable laws.

Your right to complain

If you wish to complain about the way that your personal data has been handled by Rocks Locks Locksmith and Security Services Ltd you should contact us here: www. rocks-locks.co.uk/contact your complaint will then be investigated in accordance with our Customer Feedback/Complaints Procedure.

If you remain dissatisfied with the way your personal data has been handled, you may refer the matter to the Information Commissioner’s Office whose contact details are below:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Contact Stuart Rock at Rocks Locks in Blackwater, Camberley Surrey

11a Brinns Lane, Blackwater, Camberley, Surrey GU17 0BT

T: 07900 335525

E: This email address is being protected from spambots. You need JavaScript enabled to view it.

Locksmith Services - Insurance Surveys in Hampshire, Surrey & Berkshire

It is essential to feel safe at home or at work, and Rocks Locks Locksmith Services in Camberley puts you and your home, first.

The best way of assessing whether your home is adequately secure is to take advantage of the free no obligation, insurance survey.

Stuart will survey your locks to check they are compliant with domestic insurance approved locks (BS3621). If your locks do not comply, you risk invalidating your household insurance.

Free Insurance Survey includes:

• External door security check
• Window security check
• Garage security check
• Shed security check

To take advantage of the Rocks Locks Free Insurance Survey service please call Stuart on 07900 335525.

Rocks Locks Locksmith Services is based in Blackwater, near Camberley, Surrey but also serves homes and business further afield, throughout Surrey, Hampshire and Berkshire.

Rocks Locks Terms & Conditions of Service

Payment is due upon completion of the work, unless otherwise agreed in advance.

We accept cash or cheques. Please make cheques payable to Rocks Locks.

Payment by Credit Card is NOT currently available, Credit is not available.

Emergency Call Outs - We do not charge a Call-Out fee and we will be able to quote a cost once a full evaluation of the required work is assessed. Estimates can be provided over the telephone, however, this is only given as a guide, and is quoted on the job being unseen.

All prices are subject to VAT.

Full details of our Terms and Conditions of Trading are available upon request.

Locksmith Services - Security Advice in Hampshire, Surrey & Berkshire

Rocks Locks provides a range of locksmith services across Hampshire, Surrey & Berkshire and offers free security advice to help improve the level of security for your home or business.

Stuart from Rocks Locks in Camberley, Surrey strongly advises that lock mechanisms are checked now and again, and taking a few basic precautions will give you peace of mind and help to keep your home secure at all times.

Is your home secure?

Check all doors and windows are locked when leaving the home

This may sound obvious, but it 1 in 5 burglaries don’t involve any force, so it doesn’t matter how good your locks are if they are not used.

Check the quality and working order of all external locks

All access doors should be treated to a good locking system, such as an automatic deadlock or a mortice deadlock. If a mortice lock is a bit over budget, mortice bolts are a cheaper alternative and are suitable for back doors or patio doors. The door and frame should also be strong and in a decent condition.

Check your window locks

One-third of burglars enter through a window. If you have key locks on your windows, ensure the locks are visible as they will act as a deterrent. Casement locks are available for both wooden and metal-framed windows, and secure the window with a key-operated lock. Fanlight locks use a metal bolt to secure the arm that opens and closes the window.

Be careful where you leave your spare set of keys

Do you have a key hidden in the garden? Do you have a secret access point in case you get locked out, such as through a window that has a dodgy lock? Leave a spare set of keys with a trusty neighbour or friend instead – it’s much more secure.

Keep keys out of sight when you are not at home

Keep a close eye on your keys – keys are an effective, but far from perfect, security instrument. Keys are not personal security devices; they can be used by anyone – owner or thief. In the house, keep them out of sight, otherwise if you do have a break-in, you may be giving them access to other locked areas of the house, or even your car!

Stuart Rock is your local Checkatrade Approved Locksmith. Stuart offers FREE security checks to homes and businesses. Call NOW on 07900 335525 to find out if your property is as secure as it can be.  Find out about our security alarm and CCTV installation service >>

Rocks Locks is based in Blackwater, near Camberley, Surrey but also serves homes and business further afield, throughout Surrey, Hampshire and Berkshire.